Refund policy

Roberto Alo Milano is operated by Dan Global LLC. You can request a return within 14 calendar days after delivery if your fragrance is still unopened or if it arrived damaged.

Change of mind

The fragrance must be unopened, with the original packaging and any seals intact. You cover the return shipping cost.

Damaged on arrival

Contact us within 14 calendar days after delivery. Include your order number and, if available, photos of the damage and packaging. If we ask you to send the item back, we cover the return shipping cost.

How to start a return

Email Robertoalomilano@gmail.com with your order number and the reason for the return. Wait for our return instructions before shipping the item. For approved returns, we issue the refund to your original payment method after we receive and inspect the item, or after we confirm that you do not need to send it back.